The controller for the processing of your personal data is MantenTec, with address at Avenida Flores, 493, Ático 4º. You can contact us for any privacy-related inquiries at info@anadoluyesevisi.com or by phone at +34 973424206.

We collect the data you provide directly through contact forms, service requests, or email communication. This may include:

• First and last name.
• Email address and phone number.
• Postal address for the provision of maintenance or repair services.
• Information about the equipment or systems requiring technical service.

Additionally, we automatically collect technical data through cookies and similar technologies when you visit our website, such as IP address, browser type, and pages visited.

Your personal data is processed for the following purposes:

• To manage and respond to your inquiries and requests for information about our maintenance and repair services.
• To provide and invoice the contracted technical services for home or business.
• To improve the efficiency of our services and the user experience on our website.
• To comply with applicable legal and regulatory obligations.
• To send informational communications about our services, provided you have given your consent.

Legal Basis

The processing is based on your consent (for commercial communications), the performance of a contract (for service provision), and legitimate interest (for improving our services and website security).

We use our own and third-party cookies for the proper functioning of the website, traffic analysis, and content personalization. You can manage your cookie preferences through your browser settings.

Types of Cookies Used

• Essential: Necessary for the basic functioning of the site.
• Analytical: Allow us to measure and analyze how users interact with the site to improve its efficiency.
• Preference: Remember your settings for future visits.

Your personal data will not be shared with third parties, except in the following cases:

• Service providers who assist us in providing the technical service (e.g., appointment management platforms or billing systems), who act as data processors under contract.
• When necessary to comply with a legal obligation, court order, or competent authority.
• In the context of a corporate restructuring, such as a merger or acquisition.

We do not make international transfers of data outside the European Economic Area (EEA).

You have the following rights regarding your personal data:

• Access: To know what data we have about you.
• Rectification: To correct inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): To request the deletion of your data.
• Objection: To object to certain processing, such as direct marketing.
• Restriction of Processing: To request that we limit the use of your data under certain circumstances.
• Portability: To receive your data in a structured format and transmit it to another controller.
• Withdraw Consent: At any time, when processing is based on your consent.

To exercise these rights, you can contact us using the contact details provided in section 1. We will respond within a maximum period of one month.

Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe the processing of your data violates the regulations.

We will retain your personal data for as long as necessary to fulfill the purposes described and to comply with our legal obligations (e.g., tax and accounting). Contact data for marketing will be retained until you withdraw your consent.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These measures are reviewed and updated periodically.

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. The most recent version will always be published on this page, indicating the date of the last update.

Last updated: October 15, 2023.